How to Fix Wi-Fi Not Working on Phone but Working on Other Devices

Fortunately, the issue is often fixable with some troubleshooting and a little know-how. This guide will explore common reasons why your phone might not connect to Wi-Fi, even though other devices are, and provide step-by-step solutions to reconnect quickly.

Wi-Fi Not Working on Phone

Basic Troubleshooting

Before we dive into the specific methods, let’s try some basic troubleshooting steps that might solve the problem quickly and easily.

  • Restart your phone. Sometimes, a simple reboot can fix a bad connection or a glitch in the system. Turn off your phone and turn it back on after a few seconds. Then check if the Wi-Fi is working or not.
  • Switch between Wi-Fi and mobile data. If restarting doesn’t work, try switching between Wi-Fi and mobile data to see if there is a difference in the connection. To do this, open your Settings app and tap Network & Internet or Connections. These options may vary depending on your device. Turn off Wi-Fi and turn on mobile data, and see if you can access the Internet. If not, turn mobile data off and Wi-Fi on and try again.
  • Check your router/modem. Make sure that your router/modem is working properly and has no issues with the power supply, cables, or settings. You can also reset your router/modem by unplugging it from the power source and plugging it back in after a few minutes. Alternatively, press the reset button on the back of the device for about 10 seconds until the lights flash.

Xfinity Modem Router Blinking Green: How to Fix It

Specific Methods

If the basic troubleshooting steps don’t work, you can try some of the following methods that target specific causes of the problem.

  • Turn on Wi-Fi. This may sound obvious, but sometimes we may forget to turn on Wi-Fi on our phones or accidentally turn it off by mistake. To check if Wi-Fi is on, swipe down from the top of your screen and look for the Wi-Fi icon. If it is grayed out or crossed out, tap it to turn it on. You can also go to Settings > Network & Internet > Wi-Fi and make sure that the toggle is on.
  • Turn off Bluetooth. Sometimes, Bluetooth can interfere with Wi-Fi and cause connectivity issues. To turn off Bluetooth, swipe down from the top of your screen and look for the Bluetooth icon. If it is blue or green, tap it to turn it off. You can also go to Settings > Connected Devices > Bluetooth and make sure that the toggle is off.
  • Disable battery saver mode. Battery saver mode can limit some of the functions of your phone, including Wi-Fi, to save power. To disable battery saver mode, swipe down from the top of your screen and look for the battery icon. If it has a plus sign (+) or a leaf symbol (🍃), tap it to turn off battery saver mode. You can also go to Settings > Battery > Battery Saver and make sure that the toggle is off.
  • Reconnect to Wi-Fi network. Sometimes, reconnecting to the Wi-Fi network can fix some of the issues that may prevent your phone from connecting to it. To do this, go to Settings > Network & Internet > Wi-Fi and tap on the network you want to connect to. Then tap Forget Network and confirm your choice. After that, tap on the network again and enter the required password.
  • Connect to a different Wi-Fi network. If reconnecting to the same Wi-Fi network doesn’t work, try connecting to a different one if available. This can help you determine if the problem is with your phone or the network you are trying to connect to. If you can connect to another network without any issues, there may be something wrong with the original network or its settings.
  • Match SSID & IP Address of Wi-Fi with Router Sometimes, your phone may be unable to connect to a Wi-Fi network because of a mismatch in the SSID (Service Set Identifier) or IP Address (Internet Protocol Address) of the network and the router. The SSID is the network name you see when you scan for available networks on your phone. The IP Address is a unique number that identifies each device on a network. To match them, you need to access your router’s settings page by entering its IP Address in a web browser on another device connected to the same network. You can find your router’s IP Address by looking at its label or manual, or by using an online tool like Once you access your router’s settings page, look for the Wi-Fi settings and ensure that the network’s SSID and IP Address match those on your phone. If not, you can change them to match or use the default values.

Final Verdict

We hope this article has helped you fix the problem of Wi-Fi not working on your phone but on other devices. If none of the above methods work, you may need to contact your Internet service provider, phone manufacturer, or a professional technician for further assistance.