How to Test Optimum Internet Speed

What to do if your Optimum Speed Test results do not match what you expect?

If you’re struggling with slow internet speed that leads to buffering while streaming, lag during online gaming, and delays in video calls, you may want to test your internet speed and find out how to improve it. In this article, we’ll show you how to test your Optimum internet speed, and troubleshoot to make sure you’re getting what you are paying for.

Prepare for the Test

Before running the speed test, ensure you have set the stage for accurate results. Here’s what you need to do:

  • Know Your Plan: Understand the specifications of your Optimum internet plan, including the promised minimum connection speed. This information can usually be found on your bill or your ISP’s website.
  • Wired Connection: For the most accurate results, connect your device directly to the modem using an Ethernet cable. This eliminates any potential interference or fluctuations that can occur with a wireless connection.
  • Minimize Network Usage: Temporarily disconnect any other devices connected to your Wi-Fi network and close all applications on your computer that might be downloading updates or using bandwidth.

How to Test Optimum Speed

1. Using Optimum Official Speed Test

Optimum Speed Test

Running an Optimum Internet Speed Test is very simple and quick. All you need is a device with a web browser and an internet connection. Here are the steps to follow:

  1. Open a web browser and go to Optimum.com/internet/speed-test.
  2. Click on the “Go” button to start the test. It will automatically select the best server for you based on your location and connection type.
  3. Wait for a few seconds to let the test complete. It will measure the download speed, the upload speed, and the latency in turn.
  4. View your results on the screen. You will see a summary, as well as a detailed breakdown of each aspect. You can also compare your results with the average results of other Optimum users in your area.
  5. You can repeat the test often by clicking the “Go” button again. You can also change the server location by clicking the “Change Server” button and selecting a different server from the list.

2. Using Speedtest.net

If you want to verify or compare your Optimum Internet Speed Test results with another tool, you can use a third-party speed test tool such as speedtest.net. It is a web-based tool that measures your internet connection speed from any device and location. It is free, easy, and fast to use. Here are the steps to follow:

speedtest.net
  1. Open a web browser and go to https://www.speedtest.net/.
  2. On the website, select Optimum as your host ISP or let the website automatically choose the optimal ISP for you.
  3. Click on the “Go” button to start the internet speed test.
  4. Wait until the test runs. It will measure the download speed, the upload speed, the ping, and the jitter.
  5. View your results on the screen. You will see a summary along with a detailed breakdown of each aspect. You can also compare your results with the average results of other users in your area or country.
  6. Repeat the test by clicking on the “Go” button again. You can also change the server location by clicking the “Change Server” button and selecting a different server from the list.
  7. Compare the results from speedtest.net with Optimum Internet Speed Test and see if they are similar or different. If they are similar, your internet speed is consistent and reliable. If they differ, it means there is some issue or discrepancy with one of the tools or your connection. You may want to contact Optimum customer support or visit their online help center.

Interpret the Results

After the test is done, the website will show you your Optimum bandwidth test results. The results usually include the following:

  • Download Speed shows how fast data is received from the web to your device. It affects activities like watching videos or downloading files.
  • Upload Speed shows how fast data is sent from your device to the web. It affects activities like video conferencing or uploading files.
  • Ping indicates the responsiveness or delay in milliseconds (ms) between your device and the test server. Lower ping values mean better performance and lower lag.
  • Jitter shows the variation in ping values. It affects activities that need consistent and stable web connectivity, such as online gaming or video calls.

Compare the results to the specifications of your Optimum internet plan to determine if your internet speed is meeting your expectations.

What Should My Internet Speed Be With Optimum?

The internet speed you should get with Optimum depends on the plan you have. Here are the advertised speeds for Optimum’s residential internet plans:

PlanDownload SpeedUpload Speed
100 Mbps100 Mbps10 Mbps
200 Mbps200 Mbps20 Mbps
300 Mbps300 Mbps30 Mbps
400 Mbps400 Mbps40 Mbps
500 Mbps500 Mbps50 Mbps
1 Gbps1 Gbps50 Mbps

However, your actual internet speed may vary depending on a number of factors, including the distance between your home and the Optimum central office, the number of devices connected to your network, and the time of day.

If you’re not sure what your internet speed should be, you can run a speed test. There are a number of free online speed test services available, such as Speedtest.net.

If your actual internet speed is significantly slower than the advertised speed, you can contact Optimum customer service. They may be able to help you troubleshoot the issue and improve your speed.

Tips to Improve Your Internet Speed

If the speed test reveals that your Optimum internet speed is not up to par, there are several steps you can take to improve it. Here are some tips:

  1. Restart Modem and Router: Turn off and unplug your modem and router for a few moments, then plug them back in and turn them on. This can help refresh the connection and resolve any temporary issues.
  2. Optimize Wi-Fi Signal: Ensure that your Wi-Fi router is placed in a central location, away from other electronic devices that may cause interference. Consider using a Wi-Fi extender to extend the coverage in hard-to-reach areas of your home.
  3. Update Firmware: Regularly check for firmware updates for your modem and router. Keeping them up to date can improve performance and fix any known issues.
  4. Limit Connected Devices: If multiple devices are connected to your network, consider limiting the number of devices or prioritizing certain devices for high-bandwidth activities.
  5. Upgrade Your Plan: If you consistently require faster internet speeds, consider upgrading to a higher-tier Optimum internet plan that offers faster download and upload speeds.

Following these tips, you can optimize your Optimum internet speed and enjoy a smoother online experience.